CREATE SOMETHING .agency / Diagnose · Engineer · Learn

AI-native Technical support

Keep your tools working.
Make the next improvement.

A broken form. A manual handoff. An AI tool your team needs help using. We diagnose the problem, build the agreed change, and teach you how to use it.

Bring one task. We agree on scope and cost before work begins.

Support from $900/month Membership and costs ↗

One task, made workableIllustrative example / 01
The problem

“The form submits.
Our team never gets it.”

  1. 01

    Find the broken handoff.

    Trace the form, connection and destination.

    Diagnose
  2. 02

    Repair it. Check the result.

    Test a valid submission and a failure case.

    Engineer
  3. 03

    Know what to do next.

    Keep the change, instructions and recovery checks.

    Learn

Selected work / inspect the evidence

Work you can
inspect.

From a customer-facing website to the checks behind a review. Explore what we built and where our work begins and ends.

MaverickX website, a CREATE SOMETHING web development project

01 / Web development

MaverickX

A website presenting chemistry across energy, mining and water treatment for a Y Combinator–backed company.

Visit the live website ↗
Webflow Asset Dashboard showing a test portfolio

02 / Tools & review workflows

Webflow review systems

Creator interfaces and evidence for human reviewers. The field report documents what worked, what failed, and what still needs judgment.

Read the work and its limits ↗

Selected projects demonstrate our capabilities. Your deliverable, acceptance checks and support scope are agreed separately.

Inspect our engineering contributions ↗
Explore the full work library Source, walkthroughs & project stories

How we work together

A clear task.
An agreed way forward.

Diagnosis, engineering and learning stay connected. The context carries into the next agreed improvement.

The support relationship

Your tools. Your goals.
A shared understanding.

  1. 01Diagnose

    Bring the problem.

    Show us the tools, the task and what a good result looks like. If the work is unclear, we start by mapping it.

    You getA shared understanding.

  2. 02Engineer

    Agree the change.

    Confirm the deliverable, price, capacity and acceptance checks before payment. You decide what can change.

    You getAgreed work. A tested result.

  3. 03Learn

    Use what we build.

    Review the tested result and learn how to use it. Keep the instructions and recovery checks alongside the work.

    You keepChecked handoff. The work and how to use it.

Context stays with the work.

  • Diagnosis
  • Decisions
  • Changes
  • Checks
  • Instructions

A starting point for the next agreed task.

One support relationship, across agreed work.

Start with one task

What would you like
working better?

Bring the tools involved and an example of the result you need. We’ll discuss fit, then agree on the work and how to check it.

Talk through your workflow ↗

AI-native technical support membership

Choose the support your work needs.

Bring a workflow, software problem or existing product. We diagnose the problem, agree on the change, engineer and test it, then help your team use the result. We retain project context across agreed work.

Micah Johnson currently delivers the service. He diagnoses problems, engineers improvements and helps your team use the result. Meet Micah and inspect his work →

Focused and managed Control cover different work. Focused is $900/month for agreed improvements, learning and operator support. Managed Control starts at $900/month for agreed live operations after launch, under a separate agreement. Production incident response is not included in membership.

One workstream

Focused

$900/month

For one agreed workstream at a time, with diagnosis, engineering, learning and operator support.

  • 2 × 30-minute check-ins each billing month
  • 2 × 60-minute attended remote work sessions
  • 1 agreed milestone with 1 feedback and revision round
  • Skills, learning resources and Slack support
Discuss Focused

Up to two workstreams

Team

$2,500/month

For up to two agreed workstreams and more time working with your team.

  • 2 × 30-minute check-ins each billing month
  • 4 × 60-minute attended remote work sessions
  • 2 agreed milestones across up to two workstreams, each with 1 feedback and revision round
  • Skills, learning resources and Slack support
Discuss Team

A milestone is one agreed workflow map or one scoped improvement to an existing workflow. It includes an acceptance check, verification and a handoff you keep. We agree on scope, session times, response times and any usage budget before payment. Cancel before renewal. Larger Builds, managed Control and production incident response need separate agreements.

Book a mapping session →

You keep the agreed code, tests and instructions under your agreement, with reusable tools licensed for continued use. See how delivery works → What you keep →

Delivery and usage are separate

Know the cost before the work starts.

Included in membership
Agreed delivery work, guidance and support. Our everyday coding tools are our expense.
Budgeted separately
Project-specific AI development, testing and production usage, hosting and third-party services. You approve the budget first.
Quoted before we expand
Work beyond the agreed scope. More API credit does not add unlimited delivery capacity.

For substantial AI work, we arrange client-owned API access or agreed metered billing before starting. No API account is needed for work that does not use AI.

Before we begin

A few practical questions.

Agree on the work, keep what we build, and control the costs.

What does ongoing support mean?

We keep project context across agreed work: the diagnosis, decisions, changes, checks and open questions. Scheduled sessions and Slack support follow your plan. Scope and response times are agreed before payment; production incident response requires a separate managed Control agreement.

Where do we start?

Bring one task and an example of a good result. We agree on the deliverable, capacity, revisions and how to check the work before payment. If the task is unclear, start with a mapping session.

How do you check the work?

We test an agreed example and a failure case. For AI agents—software that uses AI and connected tools to carry out a task—we agree on what AI may do and what needs approval. Your team reviews the result before launch. Launch and production incident response require a separate agreement.

What do we keep?

After full payment, you own commissioned deliverables under your agreement, except reusable provider tools. You keep the instructions, tests, project history and recovery guide. We help your team use and maintain what we deliver. See Services for the delivery process and What You Keep for ownership and provider details.

How is AI spending controlled?

For substantial AI development, testing or production, we arrange a client-owned provider project or agreed metered billing. Development and production have separate budgets. We pause new billable runs at the agreed limit until you approve more. A website or form that does not use AI needs no API account.

Can we cancel?

Cancel before your next renewal by emailing [email protected] to stop future membership charges. Support continues through your paid period while we hand over your code and documentation, document open work, and plan the transition. If you need more help afterward, we’ll agree on the scope and price before extending support. Separately scoped projects follow their agreed terms.